Shipping Policy
We understand that receiving your gardening supplies in a timely and intact manner is crucial to keeping your gardening projects on track. This Shipping Policy outlines the details of our delivery services, including processing times, shipping methods, delivery timelines, and handling of special items, to ensure transparency and a smooth experience for every order.
Order processing typically takes 1-3 business days from the date of your purchase. During peak seasons (such as spring planting season or holiday periods), processing times may be extended by 1-2 additional business days due to increased order volume. We strive to process and dispatch all orders as quickly as possible, and you will receive an automated notification via email once your order has been shipped, including a tracking number to monitor the progress of your delivery.
We offer a range of shipping options to accommodate your needs, with delivery services available to most regions within the contiguous United States. Standard Shipping is our default option, with an estimated delivery timeframe of 3-7 business days after dispatch. For those needing their gardening supplies more urgently, Expedited Shipping is available at an additional cost, offering delivery within 1-3 business days. Please note that shipping times are estimates provided by our logistics partners and may be affected by external factors such as weather conditions, carrier delays, or remote delivery locations.
Shipping costs are calculated based on the weight and dimensions of your order, as well as the selected shipping method and delivery destination. A detailed breakdown of shipping costs will be displayed at checkout before you complete your purchase. We occasionally offer free Standard Shipping promotions for orders that meet a minimum purchase threshold; details of such promotions will be clearly advertised on our website during their validity period.
Given the nature of gardening supplies—some of which may be fragile (such as ceramic pots, glass planters) or bulky (such as large tools, soil bags)—we take extra care in packaging to ensure your items arrive in perfect condition. Fragile items are wrapped in protective materials (such as bubble wrap or foam) and placed in sturdy boxes with cushioning to prevent damage during transit. Bulky items are secured with reinforced packaging to maintain structural integrity. Despite these precautions, if your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and the original packaging, and we will arrange for a replacement or refund.
Please ensure that your shipping address is accurate and complete at the time of purchase. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information. If you need to modify your shipping address after placing an order, please contact us immediately; we will do our best to assist, but we cannot guarantee address changes once the order has been processed or shipped.
For international shipping, please note that delivery times may vary significantly (typically 10-21 business days) and that orders may be subject to customs duties, taxes, or fees imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the shipping cost or order total. We recommend checking with your local customs office for more information on potential charges before placing an international order.
If your order has not arrived within the estimated delivery timeframe, please first check the tracking information provided in your shipping confirmation email. If the tracking information shows no movement for an extended period or indicates a delivery issue, please contact us, and we will investigate the matter with our logistics partner. We are committed to resolving any shipping-related issues promptly to ensure your satisfaction with your purchase.